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SAFETY PROTOCOL FOLLOWING COVID

Kinnie is dedicated to meeting your transportation needs now more than ever. As an

essential business, our team is working hard to keep supply chains up and running. And we

are open and ready to serve you.

 

 Today and always, our number one priority is the health and safety of our associates,

customers and communities. We are in unprecedented times. Like every company, Kinnie

has been closely monitoring developments related to coronavirus (COVID-19), including

updates from the Centers for Disease Control (CDC), World Health Organization, public

officials and other leading health experts.

SCHEDULING MAINTENANCE & REPAIR

  • Schedule work in advance (Minimum of 24/hr) by calling (586) 939-2880

  • Unscheduled non-emergency maintenance will not be available.

  • Please call us if you are on your way in for an emergency drive up repair. The driver must stay in the vehicle during repair. 

  • Please call ahead on the day of your scheduled service apt to confirm that you are on the way. 

WHEN YOU ARRIVE FOR SERVICE

  • Call (586) 939-2880 and you will be directed to a designated parking area for vehicles to be serviced.

  • We will not be allowing any drivers into the building we ask that all drivers leave keys in the vehicle for Kinnie associate to pull in for service.

  •  If you arrive after our facility has closed for the day, park in the designated area, secure your vehicle, and then place the keys in our dropbox.

WHEN SERVICE IS COMPLETE

  • A Kinnie associate will direct you to your vehicle. Your vehicle will have been sanitized and the paperwork/keys will be on the seat.

  • We have enhanced the techniques used to clean our vehicles after service. Our associates are paying special attention to wiping down interior touchpoints, such as steering wheels, door handles, shift knobs, and other hard surfaces.

  • You will be notified when your vehicle is ready to be picked up. At that time you will be asked to schedule a pick-up time at our facility. Please do not arrive without an appointment.

ROADSIDE ASSISTANCE

Our technicians will practice social distancing. For example, our technicians will communicate with the driver from the passenger side of the vehicle. The technician will clean all touchpoints as a preventive measure. We ask that the driver stays in the vehicle unless necessary.

INHANCED CLEANING TECHNIQUES

We have enhanced the techniques used to clean all our vehicles and are using CDC-recommended disinfectants to routinely sanitize our rental, maintenance, and logistics vehicles. We are paying special attention to common touchpoints, such as:

  • SEATS & SEATBELTS

  • STEERING WHEELS 

  • DOOR HANDLES

  • KEYS

  • KNOBS, BUTTONS, LATCHES & CONTROLES 

  • ALL OTHER HARD SURFACES AND SCREENS

OUR FACILITIES 

We have increased the sanitization level and frequency in our facilities and are routinely cleaning all high-touch surfaces and common areas with CDC-recommended disinfectants.

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 We are limiting the need for customers, vendors, and partners to enter our rental, maintenance, and logistics facilities and positioning associates outside to greet and direct customers to designated parking or pick-up areas.

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 To promote health and safety, we are practicing social distancing at our building and limiting the need to exchange personal information and paperwork during transactions, by completing necessary documentation in advance.

EMPLOYEES RETURNING TO WORK

  • Employees are called at home and the questionnaire is reviewed over the phone. Before each shift till further notice.

  • If an employee answers NO to all the questions, they may report for the shift.

  • When the employee/visitor reports to work they must check in to the screening station and review the health questionnaire again and sign off. 

  • Employees will need to take a temperature scan before starting each shift.

  • Employees will be provided with proper PPE (mask, gloves) if they do not provide their own.

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